Privacy Policy

This Privacy Policy describes how www.clementineknitshop.co.nz (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixel.
  • Disclosure for a business purpose:shared with our processor Shopify.

Order information

  • Examples of Personal Information collected:name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection:collected from you.
  • Disclosure for a business purpose:shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected:name, billing address, shipping address, email address and phone number.
  • Purpose of collection:to provide customer support.
  • Source of collection:collected from you.

Minors

The Website is not intended for individuals under the age of 18 years. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We use Facebook to enable us to list products on Instagram and for advertising. 
  • We may disclose your Personal Information if we are required or permitted by law to do so.

Correction of information

You have the right to request a copy of all of your Personal Information that we hold and, if any of it is incorrect, to request that it is corrected, by contacting us at hello@clementineknitshop.co.nz   

Shopify

Our store is hosted on Shopify Inc.  They provide us with the online e-commerce platform that allows us to sell our products to you.  Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Shopify stores your credit card data in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).  All direct payment gateways adhere to the standards set by the PCI-DSS.    You can read more information on how Shopify keep payment information and business data safe here https://www.shopify.com/security/pci-compliant

Cookies

The Website use Google Analytics (a service that provides aggregated reports on website activity) to further understand how the website can be improved.  Google Analytics relies on the use of cookies, which are small files stored on your computer.  For detail on what information is collected via these cookies, and how it is stored and used, see Google's privacy policy https://policies.google.com/privacy.

 

We use the following cookies to optimize your experience on our Website and to provide our services.  You can choose if you want to opt-out of cookies or not.

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

 Links

When you click on links on our store, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@clementineknitshop.co.nz 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Office of the Privacy Commissioner https://www.privacy.org.nz/  Privacy Hotline: 0800 803 909.